Refund policy

We have a 7‑day return policy, which means you have 7 calendar days after receiving your item to request a return.
 
Return Eligibility
 
To be eligible for a return:
 
1. Unopened Products: The item must be in the exact same condition that you received it, unused, with original tags and sealed packaging intact. You will also need the receipt or proof of purchase.
2. Opened / Swatched Makeup Items: For hygiene reasons, opened, swatched, tested or partially‑used cosmetic products are NOT eligible for free‑returns. We only accept returns for factory‑defective, damaged or wrong‑shipped makeup items.
3. Beauty bundle sets: All items inside the bundle must be returned together. Partial returns of bundle kits are not allowed.
 
To start a return, you can contact us at luoj5861@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
 
If your return request is approved, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first submitting a return request will NOT be accepted.
 
Please feel free to contact us via luoj5861@gmail.com if you have any questions about our return policy.
 
Damages, Defects & Shipping‑Related Issues
 
Please inspect your order right upon delivery.
Contact us immediately if the item arrives defective, damaged, leaking, broken, or if you receive an incorrect item. We will ask for clear photos of the package and products for claim assessment, then take proper action to resolve your case.
 
Important Disclaimer for Color‑Related Requests
 
Makeup shade differences caused by screen display, monitor settings or lighting conditions do NOT qualify as damage or defect. Please carefully check shade descriptions and swatch photos before placing your order.